Program, Project Management

Program Management

The primary directive of program management is to achieve maximum benefits through integration of the individual parts into a comprehensive, strategy-driven whole.

Averaging more than 20 years of experience in program management, our program managers focus on:

  • Ensuring the right projects are selected to achieve strategic objectives.
  • Delivering long-term improvements to the enterprise.
  • Remaining within the organization's capacity to carry out and absorb the program.
  • Coordinating and prioritizing resources across projects.
  • Identifying and managing synergies and conflicts between projects.
  • Managing overall costs and risks of the program.

Project Management

The overarching goal of project management is to achieve the project goals and objectives while working within the constraints of scope, time and budget.

Averaging more than 15 years of experience in project management, our project managers focus on:

  • Defining scope and objectives.
  • Determining strategies.
  • Planning, organizing and securing needed resources.
  • Executing on-time, to budget and to specification.
  • Managing communication.
  • Coaching staff.
  • Improving and updating processes, tools, and resource capability.

In both disciplines-program and project management-our approach is to provide high-impact results by employing proven techniques.

Learn more about our approach to Program and Project Management.

Case Studies

The Challenge

Through its aggressive acquisition strategy, a Fortune 100 health care company had over 3,000 agents in 19 services centers. Differences in systems and processes required workforce segmentation within each site, which prevented effective workload balancing, complicated training, and lengthened inquiry resolution. Learn More

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